Refund Policy

This Refund Policy outlines Nexavro Inc.'s ("Nexavro", "we", "us", or "our") approach to refunds and payments for services available through our website at https://nexavro.com.

1. Free Platform

As of the date of this policy, Nexavro's core interactive quiz platform and article content are available free of charge to all users. No payment or account creation is required to access quizzes, read articles, or participate in any of our standard educational content.

Because the primary use of Nexavro does not require payment, refund considerations are generally not applicable for standard platform usage.

2. Future Premium Services

Nexavro may, in the future, introduce optional premium features, quiz packs, or enhanced content for a fee. If and when such services are offered, this Refund Policy will be updated to reflect the applicable terms. Any premium services will be clearly marked and described before any payment is requested.

3. Refund Eligibility (If Applicable)

Should any paid services become available, the following general principles will apply:

• Digital products: Due to the immediate nature of digital content delivery, refunds for digital products (such as downloadable quiz packs) may not be offered once the content has been accessed or downloaded, except where required by applicable consumer protection laws.
• Subscriptions: If subscription-based services are offered, users may cancel at any time. Refunds for partial subscription periods will be evaluated on a case-by-case basis in accordance with applicable Canadian consumer protection regulations.
• Billing errors: Any verified billing errors will be corrected promptly, and affected amounts will be refunded in full.

4. How to Request a Refund

To request a refund for any applicable service, please contact us within 14 days of the transaction:

• Email: [email protected]
• Subject line: "Refund Request — [Your Name] — [Transaction Date]"
• Include: Your name, email address, transaction details, and reason for the refund request

We will review your request and respond within 5–7 business days.

5. Consumer Protection Rights

Nothing in this Refund Policy limits or restricts any statutory rights you may have as a consumer under applicable Canadian laws, including the Ontario Consumer Protection Act, 2002, or federal consumer protection legislation. If you believe your statutory rights have not been respected, you may contact the relevant regulatory authority.

6. No Financial Claims

Nexavro does not promise, imply, or guarantee any financial returns, prizes, or rewards from using our platform. Our quiz and trivia platform is purely for educational and entertainment purposes. Participation in quizzes does not entitle users to any form of compensation.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page. Continued use of Nexavro after such updates constitutes acceptance of the revised policy.

8. Contact

• Email: [email protected]
• Phone: +1 416-290-0954
• Address: 11 Town Centre Court, Scarborough, ON M1P 0B3, Canada